"A dealership client was calling the Account Receivable person in the group...", I got this message from the reception lady. Alright, I talked to myself, I got to answer the questions since I am the A/R in the group. Just cross fingers that this was not an extremely difficult question.
I was wrong, the dealer complains that they sold the car and why the incentive was reversed by the group and gave to another dealer. This was new to me. Although at each month end, I validate the total incentive paid out against the Finance SAP record, all the data are input by the marketing department, be honest, I don't have an idea how it is triggered and calculated.
I asked for help from Sandy, she helped me to communicate with the dealer and got the vehicle number to research further. Through Sandy's VIN system, I had a rough picture that the VIN had been switched owners several times, and we need the confirmation to proof our thoughts.
We asked around our team and nobody knows about.....a little upset already. Suddenly, a friend who works as a contractor past by and said hi to me, and Sandy thought of something and told me that maybe she knows about, I realized her desk is located at marketing team, could that be...
I ran over and caught Diane at the door, nicely asked her for a short conversation. " Would you possibly involve with dealer incentive?" I asked, " Yes, I am" she answered.
Sandy then showed her what we saw about VIN on the screen, Diane then told us that the information was correct, but not a full picture. If we can go over to her desk, she would like to show us the whole thing.
What a nice experience. Diane had shown what had happened to this dealer and another dealer, as well as the ownership of this car, every detail including how the incentive been calculated and canceled afterward. Thanks to her information sharing, and I learned a lot.
Finally, with Sandy's help, she explained in detail, and very gentle tune to the dealer. At first, the accountant from the dealer did not trust what we said, until she asked someone at the there side to check the inventory record, and realized something wrong with their bookings. We ended the conversation nicely.
I also learned another thing from today's thing, be honest if something really not known, there must be an expert somewhere, they would like to share with you...
