It was confirmed that one of our clients could not locate our delivered cheque.
The original cheque was delivered on 12/19, signed off by the reception. However, since then on, nobody in the office ever sees the cheque again. The client requested we resend the new cheque to replace the original.
My manager told me the steps. I followed the instructions and completed the void procedure today.
Firstly I need to make sure from our SAP system, the cheque we issued earlier is still outstanding. Secondly, I received the confirmation from my co-worker that the cheque also hasn't been cashed at BANK. She also filed the stop payment immediately. The BANK quickly issue the proof of the stop payment activation. The final step was for my AP co-worker, she voided the cheque from the SAP system and filed the approval.
After the above procedure, then we are ready for the new cheque reissuing.
