The internal auditor requested backup documents for the warranty process, which contains 14 samples. My task was to download the source data and validate billing amount. I realized that I need access to three applications to retrieve the data. When I was running into the 2nd sample, something went wrong. The billing amount directly sent to client is blocked from the application. My mentor confirmed the same on his end. He then explained to me and the auditor that this piece is not allowed to distribute externally because of internal control. That's why I was not able to download the full memo to show the calculation.
We then agreed that I only provide online report data and monthly statement to show proper reconciliation as evidence.
It took me the next 3 to 4 hours to process the data. I highlight those validated amount, organized the paper by sample series, and clipped them together.
The auditor asked me a quick question after I submitted the batch to him. By that time, I thought the task was done.
30 minutes later, somebody knocked on my desk. It was the auditor. He looked at me so seriously, my first reaction was something not right again and what next... Well, very surprise, he said, '...they are very organized, so easy to follow, thank you very much...' I immediately responded with smile, "thank you very much".
This special moment made my day. It is a very important to make the people feeling proud to work with. And the way to present what you have done is equivalent to getting the task done.
