2018-08-13

Work or life ~~ Understand how incentives works ~~

"A dealership client was calling the Account Receivable person in the group...", I got this message from the reception lady. Alright, I talked to myself,  I got to answer the questions since I am the A/R in the group. Just cross fingers that this was not an extremely difficult question.

I was wrong, the dealer complains that they sold the car and why the incentive was reversed by the group and gave to another dealer. This was new to me. Although at each month end, I validate the total incentive paid out against the Finance SAP record, all the data are input by the marketing department, be honest, I don't have an idea how it is triggered and calculated.

I asked for help from Sandy, she helped me to communicate with the dealer and got the vehicle number to research further. Through Sandy's VIN system, I had a rough picture that the VIN had been switched owners several times, and we need the confirmation to proof our thoughts.

We asked around our team and nobody knows about.....a little upset already. Suddenly, a friend who works as a contractor past by and said hi to me, and Sandy thought of something and told me that maybe she knows about, I realized her desk is located at marketing team, could that be...

I ran over and caught Diane at the door, nicely asked her for a short conversation. " Would you possibly involve with dealer incentive?" I asked, " Yes, I am" she answered.

Sandy then showed her what we saw about VIN on the screen, Diane then told us that the information was correct, but not a full picture. If we can go over to her desk, she would like to show us the whole thing.

What a nice experience. Diane had shown what had happened to this dealer and another dealer, as well as the ownership of this car, every detail including how the incentive been calculated and canceled afterward. Thanks to her information sharing, and I learned a lot.

Finally, with Sandy's help, she explained in detail, and very gentle tune to the dealer. At first, the accountant from the dealer did not trust what we said, until she asked someone at the there side to check the inventory record, and realized something wrong with their bookings. We ended the conversation nicely.

I also learned another thing from today's thing, be honest if something really not known, there must be an expert somewhere, they would like to share with you...



2018-08-07

EXCEL EXCEL ~~ Use hyperlink to set up quick access from multiple tabs to summary tab

This feature helped me a lot. Now one click I can get back to summary tab from multiple tabs, with only one set up formula~





2018-07-13

Work or life ~~ to improve my efficiency ~~ work with other dummies

It's extremely high pressure for me during the month of May.


  • I realized that the Dealer Statement (Accounts Receivable) was not only a hard bone but a rocky bone. It was not difficult to follow instructions to format the Excel data from various departments and upload this data to SAP.  The most uncomfortable part was,  most of the templates are very outdated and the responsible personnel actually do not have the full picture, they are very incapable of inputting billing data into this worksheet. That means I had to work a lot to fix the numbers from raw data.
  • The result of the above is I spend valuable time fixing the broken data link and recovering the crashed formulas,  plus I already have enough on my plate. 
  • To immediately improve my efficiency, I made the decision. I went to the responsible personnel and walked them through, spend at least 5 to 10 minutes to let them understand how the formula works. Also updated the hyperlink in the file.
  • There was small progress in June and a bigger improvement for July. I even ahead of schedule nearly half-day, and completed other month-end tasks. All these make my day!



2018-06-19

Life ~~ a bridge and the movie ~~

This is a beautiful place, I asked " is it as beautiful as seen in the movie? ", the answer is " en~ not quite as I imaged~"


Maybe about more than 10 years ago, this movie was so heated in my home city, people loved to talk about it, they would love to see such scenery when they have given the chance. 

So we were here that day, as the other visitors, we took two quick photos to prove that we were been here. 

What would you say about if you were here too?



2018-06-18

Work or Life ~~ why exchange rate will not affect these accounts ~~

I learned another big trick via the MAY month-end reconciliations.

First of all, of course, it wasn't balance, so I need to work out the variance. By digging enough, I realized that funding moving was booked into error accounts. At first glance, several payments in a different date should be withdrawn from a minor CAD account, but the entries showing that they were moved out from a major USD account in error. That means the adjusting entry needs to consider the exchange rate variance! That could be a very complicated re class booking for me. What a ****!

When I discussed the adjusting entry with my mentor, Mr. Smith, he suddenly realized something, and we went into the lines to check the original error bookings. Lucky enough, whoever booked the error entry, the currency that she applied was CAD! Even the funding was from a USD account, but since she booked them under CAD, that means aligning with SAP local currency, the currency exchange rate issue was avoided. Per my mentor, our SAP is set up in CAD as document currency, so whenever there is USD booking entry, it will automatically transfer the USD amount into CAD amount and show two different amounts for the same line item. That means if any amount booking as CAD, the system just showing the same amount, will not auto transferring. 

Thanks so much for the brainstorming, we resolved the error by just one re class entry in CAD. 


Work or Life ~~ a software called Quadrate - Workbench ~~ Tricks that I learned

When there are more than 50 records in a single invoice or payment need to be processed via SAP, it is a headache to input them one by one manually.

That's why a software called Quadrate were exist to solve this problem as a data porter. I am one of the few guys in the team were given this access right to process those invoice batch uploading for payment.

Since this was not my first time in handling this tool, after a few minutes of refreshment, I had to hands on the real tasks. It's almost month end, I must ensure that all the billing files are uploaded before the 1st day of the month.

Well, never assume some thing is easy or very hard, I forgot to remind myself. The situation looked good at first several files. The tool transferred the data into SAP smoothly, and turn into real lines of billing for statement. When I began to relax, suddenly a file was stuck, no matter how I format the numbers into the required length and number format, Workbench never take the order, and showed error in uploading.

After consulting my mentor, Mr. Smith, I came to know that Quadrate is not straight forward as I thought, there are certain "rules" that I need to know before running the tool.

For example, with the same batch, if any two lines, are pointing to the same dealer code (invoice#) and the $amounts are opposite each other, means for the same dealer code, the billing amount is actually returned as 0, Quadrate then can not identify both line item, and showed error. Then I need to manually change split the invoice into two different invoices, change the invoice number is the way to make Quadrate understand that I am uploading two different invoices, instead of one.

Another trick was, when the first line item in the invoices is a negative amount, Quadrate will not take in either. I need to manually moved the item to next line.

Maybe there are more tricks hidden somewhere just I never met yet. Hopefully, Mr. Smith still remember how to handle those and share with me.


2018-06-05

Work or life ~~ Taxation Season ~~ busy busy

For most of the people in my current field, I think you will also agree that April is the most busy month during the whole year.

I think most of my peers not only busy at work, but also help with Tax filing. Sometimes not limited to only family members, that could include close friends and referrals.

My partner Cecilia and me also experienced the same situation. Tax filing is already her full time job and most of time she works from home. Whenever there is a potential client for us to work together, such as a basic calculation of expenses and revenue, basic financial statement analysis needed etc. I would probably step in to do this part. It's time consuming but I practiced a lot from these activities. Such as how to complete the schedule of CCA, line up the expenses in a table, and link the expenses and income data to my income statement and balance sheet. These stuff are never new to me, just the actual cases make most the points senses now to me. Then my friend will work on the data and draft her tax filling plan for the client.

In the whole month, Monday to Friday, I worked 8 am to 5 pm for my own full time job, and then after work. I immediate throw myself into the tax preparation calculation. And in the weekend, we meet each other to exchange the data and deal with inquiries.

I did not recall how's summer comes to the town, how's the weather suddenly changed to warm and nice season. For me, my mind are full of numbers and formulators.






2018-05-17

Work or life ~~ 55 Vogell Road ~~ First grand meeting experience

My Boss, Lady Son came to confirmed with me yesterday afternoon, ensured that I was received the meeting invite correctly and I will attend the meeting.

This is another exciting experience for me, it could probably a first national wide corporation meeting since I joined this group. In the old days, they didn't really care if there is need for a contractor to attend such an event.

The afternoon session should be begin at 1:00 PM. My super nice co-worker, Sandy waited for me to finally get out of office, about almost 12:20 PM. She drove all the way before me, so that she ensures I will not lost on the way to the event. I thought we must late, at least we already missed the lunch for the meeting. Well, lucky enough, the lunch was delayed till 12:45 PM. So we had a good lunch right before the meeting.

The conference room was host by Hilton Hotel, big enough to contain about 200 people. First impress was the company logo on two big screens. Then we went direct to the presentations. Not very impressive for first three presenters, the content is probably trimmed before going to public, so they were plain and comment. Until I saw the presentation from dealer net work developer team, they really did a good job in digging the root causes and showed a very impressive visualized data.

If you ask me what is my impression about this meeting as a root level employee, I would probably tell you that I have little disappointment about our marketing team, the data analysis or the facts that I expect to learn from them, actually did not happen. 

In general, what a good experience for me!


2018-05-11

Work or life ~~ 55 Vogell Road ~~ it's about a change

I would like to write a short story first. If you are interested in more detail, it's my pleasure to explain in a longer version.

Long in short, I came to know that they have this intention more than a year ago. I was suddenly asked to take on a small analysis task without any clue. Why me? Actually this team has many skilled analysts available (obviously I was given time when having buffer). For them, this task may be a piece of cake, and for me, it's all new. Lucky enough, I completed it much earlier than the deadline. If I knew that it's a test, I'd organize my findings in a strong persuasive presentation, at least with a visualization look.

So I was approached, of course with my curiosity and interest. It is a long waiting time. Nothing was mentioned since the test happened exactly a year ago.

Suddenly, the last day of March 2018, I was asked for a small talk. It's an exciting news, if I am still interested, they will begin to process the fulltime conversion. What a great news! En..then I realized why they asked me to do the internal product purchasing analysis in late February. Could that be another test to see if I am still hands on what I know...I would better not guess anything.

The final result turns out good, I was converted from a contractor to a full time employee.


2018-04-02

EXCEL EXCEL ~~ Learned and practiced INDEX and MATCH from predecessor

Practice on a real case is a the best way to understand the complex function.

Sandy, my coworker uses a Excel template to book the bank records and upload them to SAP. However, this template was developed by someone, who left the company. As time goes by, content in the template are no longer applicable to all the entries. The template needs to be fixed and included updated items. 

Although I've tried to fix a little bit during last month end reconciliation, that's only a temporary solution. Given myself a less intensive workday, I locked myself down and went into each tab and formula details in cells.  

Index + Match function is more powerful and flexible than vlookup. It can access to multiple Lookups:

By giving below basic data:


Generate another view base on multiple matching criteria:


And filter out those records with blank:



I was stuck at the final step to activate the { }, I need to apply "ctrl+shift+enter".

Really appreciate my predecessor.  He demonstrated a very good example how to use INDEX and MATCH together. It gave me a chance for a quick shot and earned my points!





2018-03-29

Work or life ~~ 2201 Eglinton Ave E ~~ 6 ~~ developing another focus

One type of work I received intensive practice is Recruiting. Benefit from the strong connection between Roger and his clients, there were continuously replacement requesting.

The initiate stage is to thoroughly understand the requirement from the client. I used to spent a time on line to search similar roles and find out the KEY WORD, which high frequently quoted in those job description.

Then when I posting the position advertisement, I already have the idea in my mind, how to highlight those key skill in the paragraphs. Also these are a hint when screening my candidate's profiles for a good match.

Telephone interview were usually set up when short listed candidates are ready. Since most request are technical roles, Roger keen on asking the technical screening questions, which he believes the best way to distinguish the strong and weak candidate.

After the formatting of resume is also done, the candidate's profile is then ready for submission. Roger will confirm the compensation detail with the candidate beforehand.

To improved the successful rate, I summarized my must do points:

  • Check if any other agency contact the candidate for the same position
  • Screen the key words from potential candidate's profiles and short listed
  • Negotiate the compensation rate within $5 to $10 window
  • Receive confirmation from candidate and boss about the telephone interview schedule
  • Receive confirmation from candidate about on site interview detail
  • Don't stop searching, until the successful candidate sign off the offer




2018-03-16

Work or life ~~ 2201 Eglinton Ave E ~~ 5 ~~ study to work


While working for this job, I was in the final stage of my CMA designation. Sometimes, we were requested to use our real working experiences to complete coursework or a study. One of my value innovation cases for the organization got a high score among those assignments.


My approach was to evaluate the current industry fact and value curve of the firm, then based on the observation and analysis, and developed new features added value curve and introduced the blue ocean strategy.

Although the thoughts maybe not that skillful at that time, but when I look back, that's maybe an early sprout of my framework of operational optimization kits.



Work or life ~~ 2201 Eglinton Ave E ~~ 4 ~~ sourcing the best


We met a situation that more than one suitable candidates are identified which fit for client’s requirements. And we need to decide who is most preferred to represent.

During the process of sourcing a specialist developer, there were more than one candidates identified. However we need to decide the strongest candidate who is not only strong in technical background, but also with excellent communication skills.

So we decided to compare each candidate through our decision matrix:

Developer #1:

Pros:
  • Strong technical
  • Rich experiences

Cons:
  • Adaptive in doubt, concern of flexibility

Developer #2:

Pros:
  • Excellent communication
  • Strong Technical

Cons:
  • Knowledge refresh needed
  • Away the market for a while

Developer #3:
Pros:
  • Strong Technical
  • Good communication

Cons:
  • Concern of long term commitment

Base on major requirements from client of good technical skills plus good communication, the decision was to present Developer #2 as priority, and Develop #3 as an optional. The feedback from client later on also proved our decisions and Developer #2 is processed further for an offer.

What I learned from this case was, to understand thoroughly the requirement from you client, try to do as many as possible research on the position skills, compare and compare. 

Work or life ~~ 2201 Eglinton Ave E ~~ 3 ~~ resources allocation practice


Project forecast (budgeting) and Project Financial Summary are very important for the group. The activities include resources allocation by working days, estimated supplier expenses and revenue.
When a project is initiated, project lead and development lead propose the best practice targeted implementation days and most suitable
resources. 

By then the forecast is finalized, related project scope and cost data are interpreted into the fund raising contract per client’s requirement. I am notified at the same time.The involvement begin at integration of the financial and capacity data into group’s project forecast spreadsheet, which including estimated revenue, working hours and expenses etc. 

When the project funding is settled and contract is counter signed, the estimated revenue is also
logged into another worksheet - Project Financial Summary, which the monthly billing revenue is being track from there.

This practice is a good combination of basic project management and finance management topics. 

Edge 3: Multiple Reflections in 5 principles

P12. Be Flexible on the Perception of Your Passion
Develop some form of passion in your current work so that get fired up.  

Passions:
1. Helping people solve problems
2. Improving the healthcare system
3. Baking cakes and opening a patisserie

It's important to find your own form of passion. You don't need to match with someone else's. A long as you know what is what gets you fired up, you stick to it and keep working hard at it. Passion can be a combination and it doesn't need to be single-sided. There is no guiding principle of passion. It's what you choose to believe. What's important is finding the energy that makes you happy and fired up in the morning. Try to grab onto anything you do that sparks your inner something - whatever diamond in the rough it may be - and walk out with it.

P13. What Would Marvin Do? Find Your Role Models
Identify different role models to fit your development goals - the more the merrier.  

When you are faced with making sensitive decisions, you need to be equiped with the right mindset. Marvin is McKinsey's founding managing director, was a strong advocate of having role models. Having a role model in mind does not just stop at dealing with sensitive topics. It has a postive influence on a range of things including dealing with your team, dealing with your client, and talking to your superiors. It's especially useful in communication and decision making.

Human beings have a tendency to frame things in a narrow way. A role model lets you take away that narrow frame and see the big picture. Go into the granularity of, say, presentations: for small meetings I will act like person A and for big meetings like person B. You should have at least a dozen people in your role model Hall of Fame.

P14. Know What Gives You the Most Energy in Your Day
Manage your energy gains and drains via knowing what you like and dislike throughout the day.  

Think: what usually drains most of your physical and mental energy comes from stress due to this lack of control. A single philosophy separate successful leaders-to-be and the lackluster: all leaders know how to get energy from their time and release stress out of their systems. Successful people have a tuned-in mindset not only on how they achieve outstanding goals but also in their approach to dealing with the stress and energy drain that everyone faces.

When you're busy, you need to know what will be important for you to get your energy back and reduce your stress levels.

Follow 7-3 rule, count how many 'positive energy' gains stack up against 'negative drains' and make sure you have a healthy 7-3 ratio. The key point here to adopt an energy-giving mode. Treat your mental health the way you treat you body.

Finally, an important thing to remember is that successful leaders leave their problems and stress at work.

P15. Go Jogging to Smell the Flowers
Help prolong your perceived time and set priorities through detaching yourself from daily preoccupations.  

Time is precious. In doing a simple, short, and measued exercise routine, there is huge payout on actual time spent versus perceived time gains. In other words, some exercises allow you to strench or prolong the time you feel and smell outside world. Jogguing and other forms of 'alone-time' exercise allow you to structure your thoughts clearly and set your top priorities - step back to see big picture. This is also an actual physical exercise that allows the brian to physically switch modes. Put into practices:
1. run during the day or at night.
2. run for time rather than distance
3. create a goal
4. run alone

The key concept is physical activity, which alllows you to distance yourself from the current work. Make sure you force yourself to recognize the magic of life: live each and every day to the fullest. It will definitely act positively in your work.

P16. Create a Commitment Plan
Achieve greater things in life by setting aspirational targets and sticking through your plan.  

Long-term vision, mid-term goals, and immediate goals are very useful reminders to set high aspirations. For starters, compartmentalize into four sections: business/career, family, personal health, and friends/network. fill out three or four outcome or results oriented phrases and have a checkbox next to it.
1. become more proactive and achievement driven
2. measure your progress year after year
3. start believing anything is possible and you mean it when you say it.
When write your commitment plan, deploy a sound structure, such as divide a piece of paper into three horizontal sections across the page then carry this paper wherever you go
1. how you will achieve each outcome
2. challenges you are going to face
3. why achieving each result is a must

Knowledge has a half-life, and if you are not on top, you will be seriously selling yourself short. When you start finding your job easier than before, it's usually a warning sign. The danger is that no one will tell you what more you can do if you're doing well 'at your current job.'
To pursue the leadeship track, plan and create your own commitment plan. within these goals, you will definitely find what you are lacking right now. They will propel you to ask the 'right people' qustions or 'when was the last time...' questions.

2018-03-15

Work or life ~~ 2201 Eglinton Ave E ~~ 2 ~~ track down invoices


Suppliers and contractors invoices are collected semi-monthly. In order to verify the actual hours and expenses and mitigate any risk of duplicate or short payments. The number of hours and expenses amount was reconciled with the semi-monthly and monthly forecast.

The semi-monthly accruals are input at least 2 months in advance. When the actual time sheet and invoices received, then I will quickly reconcile the numbers and amount.

I also applied the visual management concept. At the beginning of the reconciliation, all the numbers and amounts are highlighted as yellow and fond in red color. If the time sheets and invoices are matched and ready for payroll, the highlighted color of yellow is then removed. After payment is scheduled, fond color is change back to black regular and the cycle is showed as completed.

This process enhances our internal control flow and mitigates the risk of missing payment.





Work or life ~~ 2201 Eglinton Ave E ~~ 1 ~~ black coffee

I think it's since I taken on this job, I began to have a cup of black coffee in the morning and start the working day. 

Appreciate for a close friend's referral, I got introduced and joined this owner's team in 2014 spring time. Role as internal project controller. He has a very solid back ground in the IT solution field, especially in software development for giant banking clients. 

Although we had detail conversations beforehand about our client, the organization, and the nature of the business, I am still surprised by the actual working form after first couple working days. I realized I was actually located at the client's remote work station, not all of the team members were sitting together. We were located in different areas due to to the limited offers of working stations. Addition to those I was the only guy in the team who was from "Non technical" back ground. As a person from finance field, looks like it's "non value added" to the complex development projects. 

Thanks to my gifted optimistic mindset, there were no gap for regret and frustration. All I need to do just to roll up my collars and  pick up the tasks. According to the boss, he had a strong mindset in the in the project planning, budgeting, resources management and billing assignments, as well as the daily administrative activities. He was too busy to set up the all these in good shape. 

I believe that thanks to those hard working days, I was brought into a new world, most of my previous knowledge were broken apart and rebuilt to new format, some potentials inside me were triggered since then. 

However accompany with the excitement of  exploration of new thing, I also experienced many happiness, upset and struggling moments.  I think that's why I fell in love with the bitter taste of black coffee since then. 







2018-03-14

Work or Life ~~ Commerce Valley Drive West ~~ 10 ~~ adjust my communication


The largest service supplier submits many invoices through A/P and to the team on a monthly basis.
After investigating several late invoices that remained unpaid, an additional 50 outstanding invoices were added and severely late and unpaid.

With the team Supervisor on vacation, I partnered with one Engagement Manager to address the issue. I assisted him to track down, analyze and act upon all the missing invoices and communicated the various issues to the A/P team and the supplier. During the first passes of invoices to A/P, all invoices were rejected by A/P with a citation of missing information.

Based on A/P’s reaction, we had to change our communication style from following a regimented, serial communication process that was dictated by clicks and submissions within on line tools to are more open dialogue that involved a series of teleconferences and significant information exchange via email. We temporarily provided additional support information to invoices, extracting data that A/P needed for calculations to validate invoiced taxes. This information then added as appendix to the invoice and printed immediately. 

The hard copies were recorded and sent by courier the next day. A special tracking sheet was developed to track all invoices, payment status, responsible Engagement Managers, next action steps and this report was used both internally with all stakeholders as well as with the supplier.

Within two months, the number of outstanding invoices reduced dramatically and the account payable balance dropped to a reasonable level.

Within six months, the supplier was convinced to change their invoice format to include this information, thus removing the manual effort from the internal team and reducing payment back to within the payment term period. The tracking report was then instituted as an ongoing business management report to ensure the same situation did not develop.


Work or Life ~~ Commerce Valley Drive West ~~ 9 ~~ handle ethical


There was a case when an Engagement Manager was on vacation, his project manager sent out an urgent PO request.

The related quotation and cost documents had already been approved. However, I learned that the final version of the contract had not yet been counter-signed. The internal policy requires that all contracts be fully executed with a signature from both parties prior to committing the company to any related third-party costs such as the issuance of a PO.

Although all the line items were keyed into the ordering system, the back-up Engagement Manager was able to use the information I provided to hold back approval of the PO. He was then able to raise the concern of unsigned contract and helped to communicate with the project manager.

The project manager worked hard to get all the documents settled. The PO was released quickly and the resulting shipment of equipment to the customer site arrived on time.


Work or Life ~~ Commerce Valley Drive West ~~ 8 ~~ aligned strategy


Many years ago I learned from Virender, my mentor, and the first supervisor. He told me his secret to success was 'to treat Every day as a new opportunity. Set high goals and work with people who share your passion for doing their best.' I've always remembered that advice and try to live with it every day.

AT& T's vision is to connect people where they work and live. To fulfill this vision, everyone in the team thrives to provide the best solution and service for the customer.

Service is one of the key contributors to customer satisfaction. If a customer does not receive a level of service that meets or exceeds his or her expectations, the customer won't stay long. Existing customer testimonies may affect potential customer decisions.

I never assume our customers are satisfied with everything, so I do my best to follow up with each PO and shipment. This feedback has provided valuable insight into the quality and characteristics of our services. Customers appreciate this kind of follow-ups, especially when something hasn't gone right and we still have the opportunity to fix it.


Work or Life ~~ Commerce Valley Drive West ~~ 7 ~~ work together for a solution


Monthly customer billing is crucial to the team. Billing requests must be submitted in the first 2 weeks of the month. Billing triggers could be complex when an invoice has multiple lines and site addresses. In addition, we all have pressure to meet the deadline.

From there, I learned a new way to speed up the process. If all the site addresses are loaded in the system beforehand, I can also load a pre-formatted billing file made by Excel to match. By doing so I could accelerate producing the trigger key in the process and avoid mistakes. 

When I proved this step one works well, a colleague from the billing team worked out the next with me. Every time when a new customer or multiple site addresses are required, I submitted a new account setup request and attached the formatted site address details in Excel into the system. Billing operations pre-loaded site addresses so that after an overnight system refresh, all site IDs were created and validated. The next day I could modify the billing lines from the Excel file, and upload all lines altogether into the billing system.

The new method significantly accelerated billing productivity at least one business day. In the past due to lack of communication and out-of-the-box thinking, both billing operator and my role duplicated the work by typing in the same address information into different systems to trigger the action. I am glad that we could save half effort to increase productivity, such as tracing and modify billing mistakes on time.


Work or Life ~~ Commerce Valley Drive West ~~ 6 ~~ If need to make a decision


One time a Engagement Manager was out for vacation, the onsite project manager was requesting a piece of equipment to be delivered within very limited timeframe.

When I pulled out the quote from Cisco, the cost amount was higher than the price in the customer agreement. The issue was then escalated to her backup, the director and project lead for a review.

By the end, the project manager resubmitted a purchase agreement to customer. After all contract items were settled, we processed the order and delivered the product to the customer on time. The project was completed without delay.

To my point, if there is a need to make decision, discuss with the leader first. If anything should be followed up, I must proceed without delay and never assume.

Work or Life ~~ Commerce Valley Drive West ~~ 5 ~~ Pros and Cons practice


The Cisco service contract quotation and ordering tools are rather complex. Like all Cisco partners, these activities have to be processed through the Cisco CSCC (Cisco Service Contract Center) tool. Once a quotation request comes up, the Engagement Manager usually provides confirmed service serial number information, which is crucial to gain a quotation through the tool.

There was a case when the item serial number was not correct and the item showed invalid. Two options I tried:

Option#1: Contacted Cisco CSCC team for validation:

  • Pros:
    • The earlier the better to involve a technical professional and get on top of the issue
    • Technical team may be able to figure out what is the issue within 1 business day
  • Cons:
    • Complex cases will cause technical team up to 1 or 2 weeks to figure out what's wrong
Option#2: Advise the customer that we need additional information regarding the item serial information

  • Pros:
    • Customer may maintain the record
  • Cons:
    • Customer may know nothing about it
    • It may take several days for customer to search the record
After discussed with the Engagement Manager, we decided to contact the CISCO technical team for validation. At the same time, we asked customer for further clarification. The CISCO technician was able to provide feedback after 2 business days and we also received feedback from the customer for the same. We were able to quote the service items on time and send the order to the customer for contract review.

Work or Life ~~ Commerce Valley Drive West ~~ 4 ~~ Performance measure support


I was regularly involved with performance management for the organization through the preparation of monthly billing reports, quarterly sales reports and annual sales reports.

Raw data was collected through the sales and billing database. I transformed the data into the Excel summary sheets I designed with input from key report recipients. In the reports, revenue and profit margin are calculated and grouped by each engagement Manager. 

I also came out a summary sheet of financial analysis on margin percentage calculation for the team and individual members. If projects were completed by various regional teams, data of project description and numbers were manually added in. 

With this analysis, supervisors and stakeholders can review, discuss and make business decisions. This is also the reference for revenue tracking, individual team member revenue recognition, strategic account planning, annual incentive reviews and validation of bonus payments.

Work or Life ~~ Commerce Valley Drive West ~~ 3 ~~ internal control risk


At AT&T, the Accounts Payable (A/P) team entered vendor invoices into the ERP system, and routed invoices to the requester for approval. If invoice items or tax lines did not match the order, I reported discrepancies and assisted in reconcilation of these discrepancies.

When comparing ordered items with invoiced items, it was difficult to identify tax related errors. For invoices with an error flagged, A/P team routes the invoice to a tax manager for further investigation. It usually takes one or two workdays to get feedback. This procedure is critical. If any invoice was paid with mistakes, it causes extra effort to notify A/P team and the vendor for correction. Sometimes this clean-up process takes more than two weeks or even a month. Delays in payment could result in contract breaches. With this lengthy process, Internal Control raises concerns as records or important information may be lost.

What I learned from the team was that the tax managers are not normally involved in the invoice approval cycle. Invoices are randomly checked for tax details. They would wait until a flag is raised for inspection. 

Therefore, I suggested for any new project (new PO), the first invoice must be routed to the tax manager for review. This helps set up traceable references for project's invoices and thus mitigate potential mistakes. For monthly recurring invoices that have fixed regular charges, this initial invoice review ensures that all subsequent invoices are processed efficiently and within audit requirements.

Work or Life ~~ Commerce Valley Drive West ~~ 2 ~~ Add value by the job aid


Because it was a job that supports reporting on multiple channels, I learned how to organize miscellaneous information into a form that whenever I was asked, I could respond right away. 

I spent the first couple days to learn and figured out the sale process and generating PO from the ERP system (Ariba). The application enabled users to transfer  quotation data from CISCO online ordering tools into Ariba. But not all the information is available online. For example, the financial expense codes are pending to be pulled and reviewed by the Finance department.

Finance department provided a job aid for how to apply proper expense codes for data entry. However, the support from the job aid is limited due to the complexity of assigning services items, such as buy or lease equipment, finance terms and etc. for multiple stakeholders. To tackle the challenge, I began to create my own spreadsheet knowledge base. For every PO I encountered, the information was extracted into my workbook. I tried to only include the most important piece to limit the file size.

Most of the services are recurring, i.e. the subscription service or software license. As time went by, I was able to accumulate certain amount of backup data. When I was creating POs and looking for the expense code again, I just need to refer to my "bible" index. This practice improved my work efficiency and accuracy.

As experience grew, I expanded the spreadsheet to include billing and invoice data. One of the advantages from keeping this was, whenever I was asked to provide a quick analysis, I could quickly filter by different criteria and present it in a minute.

With this single source, I was able to track, when and who has requested the PO, who the vendor is, invoice currency, how many vendor invoices have been paid up to date, project descriptions and other key fields used in the daily measures of work. This simple structure allowed all Engagement Managers with a no fuss and no training required access to the same data source.

From that on, I've kept a habit of maintaining my own knowledge base in any position.




2018-03-13

Work or Life ~~ Commerce Valley Drive West ~~ 1 ~~ Net income or Network

In a cold morning of December 6th, 2010, I started my day one as a procurement specialist for AT&T, the name of a telecom giant. It is worth to mention that AT&T used to be the owner of Bell Canada. Today in Canada market, AT&T as a US subsidiary, is way smaller and working hard to compete with other service providers. 

The Network Integration team had solid business at that time. Since the first day I joined them, my everyday work is filled with quotations, orders and billings.

As I learned, majority of existing clients are having similar stories. In the US, AT&T is their network provider. When expanding their business in Canada, they used to ask support from AT&T Canada. By doing so, their Canadian children are able to take advantage of the relationship and financial shares from US head quarters. The name reputation of AT&T also earns them credit of other local engagements.  

So-called "The NI team", there was a funny story behind. One of my friends from Finance Department, ever asked me what NI is. Is that "NET INCOME"?  Aha, no, of course it was not the 'net income'. However, the revenue the team generated really brought a significant  portion of overall income. 

My direct boss, he is the director and department head. All other seven co-workers are engagement managers. They talked to every potential client, tried to analyze their network expansion needs, drafted a IT solution, and negotiated financial payments. I helped them pull a quotation from the suppliers, placed the order, tracked the shipping, validated the billing and reconciled the payment. 

If someone ever ask me how is everyday like working there, I would say that I feel like working in a busy news station. Why? Because all my co-workers were either talking on phone or online conference with their clients, one after another client. I was listening to multiple channels all the same time!




2018-03-12

Work or life ~~ part time costing analysis ~~

Like a writer who works on the first novel, I was feeling sweet and spicy when tapping into the first serious finance analysis project two years ago that I really appreciated. I did not only practice the skills, but also realized something helped me to grow in career.

Data:
The owner, Natalie was looking for a part time analyst to initial her costing optimizes project. It's a task starting from scratch. All she had were original paper invoices. They are so raw to be digitized, grouped and organized into a manner to be analysed. My first step was to set up an Excel framework and act on data entry.  When more and more data were gathered, I had a basic shape for how to forecast the cost growth ratio. This is also the initial stage that vendor and production management concept is identified. Gathering meaningful data paves the way to success.

Model:
The second task was to build a sales number tracking model. Natalie has very good mindset. Her goal is to launch the online ordering and sales tracking tool. However, there is no maturated data to support yet. In a good office talk, we agreed with the spreadsheet framework. There were trials and errors in several iterations, multiple meetings and email exchanges, before the formulated model was finalized. Considering to simply the daily operational process, I tried to use sets of fomulas such as IF or SUMIFS,  as much as possible, and created hyper links for navigation. In my view, the most important thing is traceability, so that my successor can put hands on quickly.

Sweet:
This is an excellent part-time job experience. I learned how to communicate my thoughts in words and numbers. More than that, I learned from Natalie, how she organizes her work, leads a small team, communicates with clients, and deals with trouble vendors. I admired her courage and vision to run small business. Like many of us, she also needs to take care of family and especially, her new born baby.

Spice:
The office is far from where I live. I used to come a long distance to meet and talk, although we communicated mostly by emails. Sometimes there is delay and confusion. For the concern of commute, I finally declined her full time job offer.

New ideas are always in need to solve challenges. When looking back, I realized that better solution on presenting financial data in a slick term called 'data visualization'. That should make the whole model easy to build and follow. I am on my way to achieve goals.


2018-03-08

Work or Life ~~ Where is the variance ~~

~ Will I break my record to do a write off for this month? This is always a scary question. I never since I've taken on this job more than a year ago. As long as I am allowed, I would keep searching until the very last minute. For me, this process means giving in to the error. And that flags an error hidden somewhere, if we don't fix it, sure it will show up again.

The story begins that I only have less than 2 working days to complete all the bank reconciliation reports before month end closed. Usually I have at least 3 to 4 full days to knock them down.

Lucky enough, I spent some good time beforehand. I already ran sets of back up data. And I helped fixing my co-worker's spreadsheet and formula. She used the file to upload her entries to SAP. They are critical to the month end data. I believe this proactive actions could save me time and prevent errors.

I was right. Half of the accounts are reconciled right away when the data were released. Also I could quickly figured out one bigger amount and one smaller number mistakes came from three major accounts. So after first two hour of very intensive calculation, I was able to narrow the variances to one major business account now.

But then I realized the harder part was following. This weird variance was a number that itself could not be found anywhere. It could mean anything, maybe a typo, maybe a combination of more than 2 numbers, maybe somebody's error...maybe..maybe... The thoughts terrifies me. It may cost me hours after hours to search and get nothing at the end.

I tried to follow up the suggestions and recommendations from co-worker and leader, searched around any piece of record in the office. The work day was ended, and I was still struggling for the variance. It's a little upset during the night, so I tried to relax and watched a novel before going to bed.

The next morning before to begin anything, thinking about the afternoon was the deadline already. I made the decision to draft the report first. In case if I finally end up could not knock it down, I will need to write off, then I need to submit a very well written report to explain what happen. I would need time and energy later on. This was one of the practice I heard from somewhere, do most important things first, and choose between 20/80.

However, one thing I did not expect was happened. I was required to post an adjusting entry. The story then turn to another direction because of the change of variance itself, it's another number!

It's almost 11 am, I don't have much time left. My leader stepped in and tried to help. I know that I am feeling desperate already. Then suddenly I wanted to run a payment subtotal related to monthly payroll, I just talked to myself that it couldn't be the case, the top 3 numbers in three individual dates may sum up as that variance... but I was wrong! It's the subtotal, they are the variance.....how could that be...

Well, I got my answer from my leader, these are the manual adjustment. The payroll agent deducted the expenses directly from the bank account during those dates and no one in the office taken care of them during the whole month long.

What a good learn! I quickly record the finding first to my notebook. I am thinking if I keep collecting these scenarios, I maybe able to build up my own audit bible, one day will I use that to track down the clues like a detective?





2018-03-06

Edge 2: Hang Tight - Keep in mind 7 principles

P7. Smile when you are under stress
During stressful meetings, keep on smiling to reduce your stress and stay focused on getting the work done. 
answer quetions and cordially withdraw from the current distress:

  • What is the big picture?
  • Are we trying to solve the same common issue just from different angles?
  • Can I separate the problem from the person?
  • What is the root cause of the hostility?
Smile reduces stress, creates positive emotions and shows more confidence. Keeping a smile inevitably enables you to not lose your temper, think more logically and tend to be ahead of other person. The effort to keep things in control, for you and for your counterpart, is what counts. It's much better than having a stern, negative, or even dismissive facial expression.

P8. Go beyond your self-perceived limit
Growth is not glamorous but painful, you need patience and action: reach out to think outside the box, and focus on the now.
"A strong will is an unspoken art."
First, when you are stretched you need to acknowledge this.
Second, you need to be aware that developing a new capacity to handle things requires patience and action.
Third, reach out. Share your pain points with others. If you hold it in, you will dive into a negative spiral.
Fourth, you have to stop thinking about past failures and future uncertainties. In tough situation, go into the "ticking the checkbox" mode.

Show your vulnerability, but have faith. You will succeed. Growth is not glamorous.

P9. always imagine the worst-case scenario
Imaging the worst-case scenario will enable you to make decisions more quickly and think about the next-step actions. 
To help you keep going, learn to overcome the fear of failure by imaging the worst. Two major aspects of the job:

  1. Visualizing and ghosting out the ideal end output of the project, which later transforms into foreseeing higher strategic missions for clients - see a better, even a crisper ideal state
  2. Having a ready-made countermeasure in place or prearranged team problem-solving meetings with something flares up - what we can do right away when the bad-case scenario hits home

Benefits of defining worst case scenario
First, you control your emotions better, hence allowing a healthy state of mind.
Second, it allows you to cover more ground.

Expectation is the best done at the beginning of the project and right before the final or important milestone. The beginning is crucial to set expecation and be mentally ready for any bad outcome. The timing before final or important milestone is to focus on risk mitigation as much as possible.  

P10. Start following up
Following up is an important skill to boost your credibility and stay on top of your game; codify to-do items to make it possible.
It's because you don't want to miss any important opportunities and want to avoid major losses. You want to show presence, awareness, and a solid reputation. It's a way to reach higher matury and build stronger credibility fast. 
But only a handful people grasp it well, why?

  1. Following up is perceived as a minor theme.
  2. rereading notes, unless you have made it a habit, is cumbersome
  3. Overreliance and confidence in memory - "it's better to take notes and free your mind for problem solving"
Use codification for follow-ups: "the note-taking skill is the prerequisite to become good at following up". use simple codes, such as highlight in different colours or use symbols and set minor rules, such as sending back key learning and summaries into neatly three or four core themes. It helps remember particular details effiectively.

Make follow up a habit.

P11. Push back with less emotion
Use the 24-hour rule and an evaluation mechanism to push back logically; don't listen to anyone cruising at 33,000 feet!
24-hour rule: Every time at work someone gives you something outrageous to do, wait for 24 hours before you act upon it with a counteroffer.
Two basic underpinnings:

  1. People (usually senior leaders) have the best interests of you and the company at heart
  2. You will tend to regret any negative or rebuking answers you make when yu're under emotional siege. 
When having an assignment, try to take a step back and ask yourself a simple queston: "What is the objective, or why are we doing this?"

Second, assess the value of your efforts by quickly doing a back-of-the-envelope calculation to see if the impact is big enough. This will help you drill down into the why question with more precision. It should be a number-driven effort if possible. Both figuring out the objective and estimating an impact number should give both parties a clear idea of the task's relative significance. 

Only when both objective and impact are relevant, then you move on to the required people, capability, and timeline validation - the how effort. 

You start with the objective, then measure the impact, and follow it up with a question of personnel fit and the required level of urgency. This process will assert more control over the project and a sense of reliability for you as a leader
Cruising at an altitude of 33,000 feet
"Great project leaders receive 10 inputs and make that into 5 on the spot. Mediocre ones take all 10. The worst ones make it into 20. It is always better to deliver on three and produce a 120 percent output rather than deliver on 10 and produce a 60 percent output.”

People who are great at pushing back get a lot of work done, formulate their own approach such as the 24-hour rule or an evaluation process, focus on the positive side of things, and respond less emotionally. 










2018-03-02

Work or Life ~~ do something while waiting ~~

I have a similar working dilemma like most people do, that is I need to wait for other people's work before I can begin my real "task". During this waiting time, we play our fingers, drink, eat snack, take a walk and show our faces everywhere...Does not help.

Anyhow, I need to maintain optimism. So I list supporting activities that will keep me busy and take a good use of the waiting time. 

Here they are:

To my point, no matter what activities the list has included, as long as they can cheer me up, I will do. Sometimes I just simply push myself to a 15 minutes nap to re-charge. 



2018-02-26

Work or life ~~ this work is really fun ~~ ELA

I jumped out of my chairs when I received the phone call years ago from the owner asked me to go to work at his small company. I went through 1 writing exam and two in person interviews for a position as business assistant to the owner himself. This was not an easy offer for me, especially after landing in the country and has been looking around for a professional work for a long time.

I was wondering why the owner kept hiring the assistant with similar background. And then I realized the owner is smart, he actually sourced the product from my home country and benefited from the cost , shipping and currency exchange rate advantage back to a time ago.

His product were mostly home and garden stuff, Home Hardware is his biggest client. The assistant's job is mostly to prepare the sample and presentation before his visit to client's purchasing center.

The fun part of this job is I learned some new words linked very much to our daily live here and I enjoyed the chatting with the owner. When he was not that busy, he shared his adventure and stories from the visits in my home country.

The part that I admired about him is he can make this job simply as an interest, he has enough money for the rest of his life and expect to doing like this forever.

Until now, I still remember his word and try to remind myself always. That is "You can make mistakes, everyone make mistakes, as long as it is not critical..."

I was lucky to attend the autumn product show at St. Jacob. We spent 2 days in the warehouse, put up the exhibition shelves and took the order from shop owners from other cities and towns. Whenever there were breaks, I would walked around in the big exhibition center. Talked with other business owners and made friends. The really funny part is at the end of the show, some shop owners would happy to exchange their stuff with you. I got my two green plants afterwards from the shop located near to us, the couple were very nice and gave them to me for free.

One of the plants still survive till now, it's about 8 years ago~




2018-02-24

Edge 1: Building the better self - Get ahead in 6 principles

P1. Focus on what really matters
Constantly have razor-sharp awareness of what you are doing and how it's adding value to you or to your problem. 
Be extremely careful over a single word or a phrase because that really matters.
Numbers matter the most.
How to be focus and prioritize: 1) use sense of urgency and deadline, 2) creating or following the critical path of the goal, 3) linking it to money( financial impact)

P2. Start with the hard stuff in the morning
Work on the hard and painful tasks in the morning to deliver productive output. 
"Early bird catches the worm". Hard stuff?
  • It's the work you least want to do
  • It's the long result, not the low-hanging one.
  • It's the work you usually say you'll do in the afternoon when you have a solid three or four hours to get a good bite at it
  • It's also work where you need full attention
  • It's the work that is painful
  • It's the work you know least how to tackle. Probably you need help. You need to launch it and think through
  • It's also work than later on, if you don't start early and delegate some of the tasks, you will be stuck doing all by yourself.
Examples, it's not changing, fixing or destorying something:
  • Writing your executive summary
  • Creating work packages and timelines for the next three months
  • Producing end output and goals
  • Drafting important materials for a CEO or C-level executive workshop
  • Giving new inputs to team members's work
  • Draftign action emails
Tips: if hard to concentrate or get going, start by reading a business book, and reading favorite passages. 

P3. Catch small signals and make a difference
Apply the Pareto analysis 80-20 rule to your everyday life. 
Focus on being distinctive - follow the Pareto principle - 80-20 rule to make a huge difference from small things, such as catching a distress signal from someone. 

P4. Have a 30-Second answer to everything
Form an answer beforehand by mastering the "double-clicking" techniques and coming up with short answers. 

To impress someone fast, short (30-second) answers are important. 

1st rule is "double-clicking": tell you enough to get you interested but not nearly enough for you to know what's happening. So you end up clicking the link to find out more.  30-second answer gives your listener the opportunity to keep refocusing the attention to the topic of his or her interest. 

2nd, get in the habit of taking apart the main question. such as being asked: "how is the project coming along?", underlines 4 detailed questions: 
  • What is the overall project status, good or bad?
  • What are one or two examples that support the status?
  • What do I plan to do about any problems?
  • What can the C-level executive do to help?
3rd, you need to constantly think of your answer like a dartboard "preempting the question several steps beforehand", to practice the 30-second answer:
  • You develop a keen sense of what people want.
  • You practice your synthesis skills
  • You become a better presenter
  • You subconsciously train your mind to reach the CEO level
P5. Frontload your project
Build the necessary trust and credibility by completing work as much as possible during the first week, following the basket of essentials. 

"The first day of any project needs to be as exhausting as the final day of the progress review". You need to shine in the first week because that is when most of the impression about you will be decided by all of your stakeholders - bring in as much as you physically and mentally can during this period.

1. Get senior leaders to spend as much time as possible with you. 

2. Complete your end story line up front. - Have people to stick on your storyline, create a timeline)

3. Get all your burning questions answered. Don't say, "I will ask that later." - asking is not a sign of ignorance or weakness - 1) ask questions upfront quickly before the week is over, "risk free" period. 2) use casual setttings, ie. coffee break. 3) Try to reserve fact-based questions in the lower priority, unless urgent to know. 4) Develop a sense of priority in deciding which questions to ask. 

4. Do a quick due diligence on your team members. 1) call around and check the strengths and development before project kicks off. 2) have 30-minute, one-on-one talk with each inidividaul in the first day

5. Organize all necessary meetings. - lock in all the 1st week. Like going to concert, the earlier you book, the better you seat. 

6. Delegate any work you don't need to handle yourself.
Push as much as possible during the first week. The trust, credibility, and confidence you raise will be distinctive and unbeatable. Don't wait until later; get the chance to do it whenever possible. 

P6. Create the right end output image
Try to get the habit of creating the end output image aggressively to earn various stakeholders' trust early on. 

Having an ending brings a sense of accomplishment and clarity. McKinsey tries to put together an end-of-the-project output image as quickly as possible such as, internally, a level of completed document is already in circulation in the first week:
Fifty pages of half-completed deck, with approximately 25 blank pags scattered throughout the document. But you see the first and last three pages are fully completed. 

People don't like to wait. That's why you should learn to create an end output image all the time. If end output image, the "dummy chart", is unclear, we instantly raise the issue. People like to hear a top-down vision for the whole team to follow - have prepared the end product. End output image = blueprint or backbone or something you're trying to create. Your goal is a work in progress, but you know how it'll turn out. 











Coffee or Team ~ Taste of Fondant cake


Today is a sweet day! 💛

It's surprised this shop is from a young entrepreneur, who was a pharmacy student from Markham, Ont, later developed his interest in making cheesecake. Heard that the creative talent is inspired by his families and his own travelling experiences.

From CTV online information, he is the top 5 of Canadians on Master chef Canada Season 2. This Daan Go Cake Lab is a shop that Christopher Siu is determined to make his baking dreams a reality.

We visited the shop today. The first impression was the decoration - clean and simple. Not many choices were post on the menu and post stand. But when I looked through the windows, could not move away my eyes again. At first we were just wanted to taste one or two pieces, but we finished taken 4 pieces away. Including one of their major product, the "Zen" cake. It looked like a bunch of fancy rose blooms on a green land, the little pin on each petal is so attractive. I guess that is a little point about when a happy person makes the happy food will make other people happy too.

We had a good experiences for the sweet taste and the visual attack. I could even sensed the passionate the cake makers infused. They must take this stuff from the heart. 

A little pity that we chose not to sit in the shop to taste them right away with a cup of coffee or tea there. The front was a little crowded, when people line up for cakes, others may find it not that relax to enjoy the moment sitting by the window. If there is a refresh smell of tea and coffee will attract more customer too.

I am happy to find a cake shop other than J town for this type of high quality product. Thanks.

 





2018-02-21

Work or life ~~ we like to chat about weather ~~

Looks like the most favorite small talk topics is about various weather conditions in this city. I heard my co-workers mentioned their past experiences in coping with extreme.

The conversation including many funny stories, such as, one can not ride a bike in a snow day. When the temperature is very low, every breath come out of mouth, may get frozen at the mask. Do not lick on icy object when you see something is shinny, it will make your tongue stick on it. I remember the cold in old days when walking home from school. I stronger agree this while I was holding a post with bare hand while taking a bus for commute to work.

For all of these, I think I should promote a hot pot lunch for next team building event. So we all can enjoy the feeling of sweating inside but it's extremely cold outside.

Talking about the hot pot, I had a funny experience a day ago for the self heated portable hot pot pack bought from supermarket. This product is a smart idea. However, I could not find proper instruction anywhere. Finally, base on my own imagination, I did the right thing. The container has two layer. The top layer is for holding the food, and the 2nd layer contains chemistical that heats up the food by having reactions with tap water. After pouring water in the 2nd layer for couple minutes, food in the hot pack finally warmed and "cooked".

Alright, one suggestion to the hot pot maker: You have created a nice product in the world. Please also spend a little more time in attaching a visualized instruction.  It will allow more people to enjoy your product.


Holiday Mood ~~ missing my little friend ~~

I brought a pack of sunflower seeds and came to Prince Edward Garden in a cold morning last week. I hope that I would see this little guy again. She maybe lives in a small wood, sharing a flat with her family without worry about food supply. I believe this is the best place to live in.

I visited the same spot last year where we met in early spring. I was impressed by her natural technique of  peeling the sunflower seeds. She enjoyed the snacks a lot. I had a wonderful time just watching her.

Unfortunately I did not see her this year. It could be too early in the morning while she was still taking nap. I wish she is doing well in everything, Hopefully we will meet again when the weather gets warmer.

~How are you lately?


2018-02-20

Holiday mood ~~ Ice fishing, cold or warm ~~

We set off on December 30th 2017, and returned to home in the afternoon of January 1st, 2018.

Right before the trip, when I heard that we were going to stay two nights in the motels, I thought about contingency again and again. Finally I decided to pack a lot of stuff, including our own bed sheet and cover.

When we were on the road heading to our first resting spot, all I could say was "~~cold~~". As a backup to the backup driver, I was lucky enough during the whole trip, just sat at the rear seat and tried to look at the scenery outside. Since it was too cold, minus - 30c around, there were accumulated damp fog on the car windows as well. I wasn't able to comment much on the scenery then. Although we stopped at some resting spots in the highway, it's too cold to stay outside even one minute.

The next day, the gang arrived in the spot booked beforehand. When I was still struggling how to survive in the cold, I was told that we were having a small shed. Very surprise, it's so warm inside the shed. A wood furnace is in, so people can enjoy fishing without getting hit by extreme cold.

Well, the temperature inside was at least 15 to 20 degree. I almost forgot that we were actually sitting on the icy river, Rivière Sainte-Anne in the town of Ste-Anne-de-La Pérade. The ice could be more than 50cm thick, and outside was nearly minus - 50c. In addition to that, I really enjoyed the baked banana and sweet potato ~ Fishing was not my job.

  

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