Work or Life ~~ Commerce Valley Drive West ~~ 6 ~~ If need to make a decision

One time a Engagement Manager was out for vacation, the onsite project manager was requesting a piece of equipment to be delivered within very limited timeframe.

When I pulled out the quote from Cisco, the cost amount was higher than the price in the customer agreement. The issue was then escalated to her backup, the director and project lead for a review.

By the end, the project manager resubmitted a purchase agreement to customer. After all contract items were settled, we processed the order and delivered the product to the customer on time. The project was completed without delay.

To my point, if there is a need to make decision, discuss with the leader first. If anything should be followed up, I must proceed without delay and never assume.